TERMOSCUD®/GAUCHO theft protection regulation
General conditions, valid only for countries in the European Union
1.OBJECT
The following general contract conditions regulate and govern the Theft Protection offered by MANDELLI S.r.l., a company based in Carate Brianza (MB), via Tommaso Grossi 5, manufacturer of LEG COVERS for motorcycles and scooters - TERMOSCUD®/GAUCHO - under the TUCANO URBANO brand.
This contract and the related Theft Protection provided by Mandelli S.r.l. are valid exclusively for the purchase of a new TERMOSCUD®/GAUCHO TUCANO URBANO made during the period indicated in Article 2, by a private individual at a physical store or online retailer officially authorized by TUCANO URBANO, based in the countries of the European Union.
TERMOSCUD®/GAUCHO TUCANO URBANO products purchased from unauthorized retailers or from any retailer not based in in the countries of the European Union are not eligible for theft protection. Furthermore, the Theft Protection does not apply to TERMOSCUD®/GAUCHO TUCANO URBANO products purchased by companies, entrepreneurs, or professionals who have received an invoice.
2.DURATION
The Theft Protection covered by this regulation is valid exclusively for products purchased between January 1, 2025, and December 31, 2026.
The Theft Protection is valid for a period of twelve months from the date indicated on the purchase receipt.
3.COVERAGE
In case of theft of a TERMOSCUD®/GAUCHO TUCANO URBANO purchased in compliance with the provisions of the previous articles and provided that the TERMOSCUD®/GAUCHO was properly mounted on the respective vehicle at the time of the theft, MANDELLI S.r.l. will send the customer a new TERMOSCUD®/GAUCHO of the same model or, if that is not possible (e.g., due to unavailability or discontinuation of that particular model), an equivalent model, subject to payment of a deductible (indicated in the DEDUCTIBLE LIST).
The replacement TERMOSCUD®/GAUCHO may differ in graphics and color from the one previously purchased by the customer. The Theft Protection cannot be reactivated for the replacement TERMOSCUD®/GAUCHO.
Customers who have already claimed the Theft Protection once cannot use it again, even if other TERMOSCUD®/GAUCHO products they own are stolen.
4.ACTIVATION OF THE THEFT PROTECTION
The protection must be activated within 7 days from the purchase date by completing the appropriate FORM available at the page "ACTIVATE THEFT PROTECTION TERMOSCUD® AND GAUCHO FOR ONE YEAR" and entering the following information:
- TERMOSCUD® CARD number (included in the product packaging)
- Personal data (gender, first name, last name, address, city, province, email, and phone number)
- TERMOSCUD®/GAUCHO data (product code number)
- Vehicle data (brand and model)
- Purchase details (purchase date, scanned copy, or photograph of the receipt proving the purchase of TERMOSCUD®/GAUCHO)
- Details of the retailer where the purchase was made.
Registrations made after 7 days from the purchase or registrations missing any required data or attachments (such as the scanned copy or photograph of the receipt) will be excluded from theft protection coverage.
5.REQUEST FOR REPLACEMENT PRODUCT
If a TERMOSCUD®/GAUCHO is stolen during the one-year validity period of the coverage, the customer who has duly activated the Theft Protection as outlined in Article 4 may request that MANDELLI S.r.l. send a TERMOSCUD®/GAUCHO of the same model or, if not available, an equivalent model under the following conditions:
The TERMOSCUD®/GAUCHO was stolen while mounted on a vehicle properly parked in a location generally considered safe.
A theft report was filed with the competent authorities.
To request a replacement TERMOSCUD®/GAUCHO, the customer must submit the following documents to Mandelli S.r.l.:
- A copy of the purchase receipt for the TERMOSCUD®/GAUCHO
- A copy of the theft report issued by the competent authorities (Police, Carabinieri, etc.)
The above documentation can be sent via email to: info@mandelli.net or by post (costs borne by the customer) to:
MANDELLI S.r.l, via T. Grossi 5 - 20841 Carate Brianza (MB) Attn: MOTORCYCLE COMMERCIAL OFFICE
Once the submitted documentation has been verified and the conditions outlined in this regulation have been met, MANDELLI S.r.l. will notify the customer of the deductible amount, which must be paid via bank transfer to the following IBAN: IT43G0623034021000015139339. The customer must then send proof of payment of the deductible to info@mandelli.net.
Upon completion of the procedure, MANDELLI S.r.l. will send a new TERMOSCUD®/GAUCHO of the same model to the address provided during the guarantee activation process at its own expense. If stocks are depleted, the stolen TERMOSCUD®/GAUCHO may be replaced with a similar model or the same model if the customer agrees to wait for restocking.
By subscribing, the customer expressly agrees to these general contract conditions.
DEDUCTIBLE LIST
For all TERMOSCUD®/GAUCHO products, the deductible is €50.00 (VAT included).
For the TERMOSCUD® PRO line, the deductible is €70.00 (VAT included).