Tucano Urbano
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In accordance with Italian law and for government decree issued under parliamentary delegation nr. 21, dated 21/02/2014, the customer has the right to return the purchased product within 14 working days from the date of receipt.

How to return the product

  • The item must be undamaged, unworn, with the original label attached, in its original packaging.
  • Fill in the Online Return Form you will find on your account once you Login
    If you purchased as a guest user, please register your retour at this link
  • You will then receive an email confirming we've received your request and we will authorize you to proceed.
  • Pack the product to return to the below address:
    Mandelli Srl
    Via Tommaso Grossi, 5
    20841 Carate Brianza (MB)
    CA Ufficio Resi/Francesco
  • The shipping costs, risk of possible theft or loss will be all the customer's responsibility and no refunds can be granted for goods that are not received back.
  • You will receive an email confirming the acceptance (or not) of the return after verification by Officina Idee of the status / conformity of the returned product.

Refunds: As soon as we receive the returned product we will proceed with the refund, following the procedure written on the Return Form you sent us and within 14 days from the date of acceptance of returned products. Other possible delivery costs will not be refunded and they will be at client's expense.

PLEASE NOTE: The item must be undamaged, unworn, with the original label attached, in its original packaging. Officina Idee will only refund products returned in a proper way, following all the stated terms & conditions. If the product you return will not with these terms & conditions, Officina Idee will reserve the right to return the product to the customer with no refund.

Personalised Items cannot be returned and not refund can be given.


AT Austria
BE Belgium
BG Bulgaria
HR Croatia
CZ Czech Republic
DK Denmark
GB England
EE Estonia
FI Finland
FR France
DE Germany
EL Greece
HU Hungary
GB Ireland (G.B.)
IE Ireland Rep.
IT Italy

LI Liechtenstein
LT Lithuania
LU Luxembourg
MT Malta
MC Monaco (Principality)
NL Netherlands
GB Northern Ireland
PL Poland
PT Portugal
RO Romania
GB Scotland (G.B.)
SK Slovakia repubblic
SI Slovenia
ES Spain (no Canarie)
SE Sweden
LV Latvia
GB Wales

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