ISO 9001 Quality Management Certification

ISO 9001
The key elements of the company’s success are linked, first and foremost, to the ability to identify and interpret the needs of both the market and the customers, offering a range of products that meet customers’ needs by managing the processes in such a way as to promote professional development, the engagement of the personnel and continuous improvement.


TUCANO URBANO‘s strong point is the constant attention to is customers and continuous improvement of the products it offers. In this respect the organization, to be increasingly competitive on the market, considering the context in which it works, adopts and implements a Quality Management System whose strong points are:

  • the central role of the customer in the analysis of requests and supply of the product;
  • continuous improvement of the quality of the products;
  • development of new products that satisfy potential requests from customers and/or the market;
  • prevention of possible complaints/returns by customers;
  • diffusion of a quality culture at all levels of the organization;
  • continuous improvement of the efficacy and efficiency of processes;
  • protection of the working environment and the health and safety of employees;
  • attainment of economic results able to ensure that objectives are achieved;
  • compliance with applicable binding requirements (above all in terms of correct application of new regulations, law and/or ministerial decrees) and with the directives of the company’s management.


TUCANO URBANO is therefore committed to:

  • increasing the number of customers with a consolidated quality system;
  • acting in full compliance with standards and laws applicable to the organization’s sector of activity;
  • pursuing continuous improvement of results by translating the requirements of standard UNI EN ISO 9001:2015 into the manual, procedures and any operating instructions;
  • increasing customer satisfaction through accurate and constant analysis of complaints/returns and of feedback in order to transform the results obtained into improvement objectives for the various processes;
  • controlling the quality of the products offered through systematic monitoring and measurement of the processes (also in collaboration with the customer);
  • measuring the performance of the Quality Management System through analysis of data and feedback from the organization’s feedback system;
  • engaging all personnel and collaborators through constant training and information activities on culture and organizational and management techniques in order to pursue continuous improvement of the processes;
  • defining improvement objectives in the various areas of the company with related monitoring of their progress.


For the definition, development and maintenance of a Quality Management System, the Company’s Management is committed to providing the entire organization with suitable resources and delegation of responsibilities, also ensuring the prevention and control of organizational efficiency.

This Quality Policy is made known to all personnel through presentation by the Company’s Management and display on notice boards and is checked and updated in line with the evolution of the reference standards and of the company’s activities when the Management Review is being prepared. It is also made available to the parties involved through publication on the website.


Peschiera Borromeo (MI), 01 December 2016                                                                                                                                                                                              DIEGO SGORBATI – CEO